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At Carpet Pros, we take pride in our excellent customer service. We strive each day to make our showroom an enjoyable place to shop for the best flooring solutions in the South Bay. If you have recently shopped at our showroom or have had flooring installed by our installation team, tell us about your experience here! By sharing your story, you are giving us the opportunity to see ourselves from your point of view. We appreciate the time you take to tell us about your experience and we will use your comments to better our services. If you have not visited our showroom, take a look below at some of the many satisfied customer reviews to see past customer experiences!

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Excellent customer service. I like their transparency and timeliness on the jobs. Time is money, for everyone. Also they had to do some touch-ups after a job and they came back and finished even though it was mostly the other construction I was having done that affected the flooring.

Michael F., Yelp

These guys did laminate in my office and everything worked out perfect. Looks great excellent service with no issues. I would use them again on my future projects. Thanks to Walter, Kayron, Anthony.

Freddy A., Yelp

I had a full house of wooden floors that I remodeled in Redondo Beach. The estimator came to my house, prepared a quote and provided me with a time frame a some date options. They started pretty much within a couple days of my expected start date as I had to delay it. Initially 3 guys arrived and helped take out all of my heavy furniture. Then two stayed to start prepping the floors. They were meticulous and clean. I couldn’t have asked for 2 better workers to work in my house. I custom stained my floors and went through MANY different samples before it was the perfect one and they were so patient in the process. They would clean up before leaving. They would even tidy up and wipe up well in my bathroom everyday before leaving my house. Finally, when the work was complete, we waited 3 days so the floors could dry and they sent back 3 guys to help me bring furniture back into the house. CARPET PROS are amazing!!!! They have some great and very experienced staff. I recommended them already to so many of my friends. Frankly, just before writing this write up (which is long overdue) I scanned through some of the write ups with low stars and was completely surprised. I cannot imagine that those comments are the norm. I’m not sure if Y puts bad reviews of companies unless they pay to advertise in this firm. Over heard that too many times. I guess we will see of this write up will show on yelp and we will find out. Anyway, they since have installed carpet in my office and did a great with that too. Thanks guys…I’ll be contacting you again when I refloor my other house!

L R., Yelp

Carpet Pros installed hardwood floors in my house. I really enjoyed working with Anthony Franco – very nice guy and provided great service.
I highly recommend them. Reasonable prices, great customer service, friendly staff. What else can you ask for?

Dee S. Yelp

This is the only phone call you will have to make!, Anthony Franco was wonderful to work with, offered extremely reasonable pricing and willingly provided multiple references for carpet installation. He sent a team of 4 installers to my home to make sure everything would be completed in a single day. They were on time, friendly, courteous and professional. They took good care of all my furniture as they moved through the house. When I called to say ‘thank you’ to Anthony, he reminded me that I have a one year warranty on installation, showing that he wants to make sure that I am completely satisfied. This is the last call you will have to make if you are looking to purchase and install new carpeting.

Elyse G., Yelp

I am a Los Angeles Based Interior Designer and having reliable vendors is so important in keeping my clients happy. Ralph Ramirez at Carpet Pros has helped me with my last four flooring installations for clients. The installers are easy to communicate with, are on time, and pay close attention to detail. Carpet Pros is a great flooring resource for the South Bay.

Dannielle Albrecht, Facebook

Wow. Carpet Pros has one of the best selections for flooring (across all price points) that I have seen. Though I have very particular clients, Ralph Ramirez has helped me find the right solution at the right price every time. Do check out their showroom. It is much bigger than it appears.

Lisa Hoegler, Facebook

Ralph Ramirez has both great customer and contracting skills. He’s always helpful, professional, and quick to respond. The Carpet Pros are exactly that (and wood too!)

Ed MacLaughlin, Facebook

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